Terms and Conditions
All vouchers are valid for 6 months from the date of purchase (If it is for a special occasion notify us at the time of purchase and we can validate from that date eg Xmas the voucher can start from 25/12).
As long as you have booked before the expiration date your voucher will be valid (ts&cs apply with this and must be used within the month, eg if it expired on 1/5/22 you must have booked by 30/4/22 and used it by 30/5/22). If you cancel a voucher that has been extended, it cannot be extended again.
Vouchers can be used on any TREATMENTS delivered by gems for hair and beauty - this excludes clinic treatments as practitioners are self-employed in this department.
Vouchers cannot be transferred to cash value.
We feel that 6 months is ample time for our vouchers to be redeemed. If you have extenuating circumstances, such as illness, please get in touch and of course, we can help, otherwise, it is 6 months as we change and upgrade treatments, so the vouchers won’t necessarily correspond correctly.
Thank you for your understanding.